Privacy Policy

Introduction

Mobilare is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and other applicable data protection regulations.

By using our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your personal data as described herein.

For questions regarding this policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Information

When you book a rental arrangement or contact us, we collect personal information that may include:

• Full name and contact details (email address, phone number)
• Physical address for delivery or billing purposes
• Driver's license information and identification documents
• Payment and billing information (credit card details, billing address)
• Emergency contact information
• Travel or usage details relevant to your rental arrangement

Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website or source

For detailed information about our cookie usage, please review our Cookie Policy.

How We Use Your Information

We collect and use personal information for the following purposes:

• Service Delivery: Processing rental bookings, arranging vehicle delivery and collection, managing your arrangements
• Communication: Responding to enquiries, sending booking confirmations, providing service updates
• Payment Processing: Handling transactions, billing, and financial recordkeeping
• Safety and Security: Verifying driver eligibility, maintaining vehicle security, preventing fraud
• Legal Compliance: Meeting regulatory requirements, resolving disputes, enforcing our terms and conditions
• Service Improvement: Analyzing usage patterns, enhancing our offerings, improving customer experience
• Marketing: Sending promotional communications about our services (with your consent, which you may withdraw at any time)

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our rental agreements with you
• Consent: Where you have provided explicit consent for specific processing activities
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention and service improvement
• Legal Obligation: Compliance with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with the following parties:

• Service Providers: Third parties who assist with payment processing, insurance coverage, roadside assistance, and vehicle maintenance
• Legal Authorities: Government agencies or law enforcement when required by law or to protect our legal rights
• Business Partners: Companies providing complementary services, only with your consent
• Professional Advisors: Lawyers, accountants, and other professional service providers assisting our business operations

All third parties who process your personal data on our behalf are contractually obligated to protect it and use it only for the purposes we specify.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Rental Records: Maintained for seven years for accounting and legal compliance purposes
• Driver License Information: Retained for the duration of your rental arrangement plus one year
• Marketing Communications: Retained until you withdraw consent
• Website Analytics: Aggregated data retained indefinitely; individual data retained for 24 months

After the retention period expires, we securely delete or anonymize your personal data.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Secure servers with restricted access controls
• Regular security audits and assessments
• Employee training on data protection and confidentiality
• Incident response procedures for potential data breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

Your Rights

Under Singapore's Personal Data Protection Act and other applicable laws, you have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Withdrawal of Consent: Withdraw your consent for processing activities that rely on consent (note that this may affect our ability to provide services)
• Data Portability: Request transfer of your data to another service provider in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Deletion: Request deletion of your personal data, subject to legal and contractual obligations

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from someone under 18, please contact us immediately so we can delete it.

International Data Transfers

Your personal data is primarily stored and processed in Singapore. If we transfer data outside Singapore, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information in accordance with PDPA requirements.

Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy regularly to stay informed about how we protect your personal information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) in Singapore: