Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Mobilare ("Mobilare", "we", "us", or "our") regarding your use of our luxury car rental services in Singapore.

By booking a rental arrangement, accessing our website, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Definitions

• "Arrangement" refers to the rental agreement between you and Mobilare for a specified vehicle and duration.
• "Vehicle" means the luxury car provided to you under the rental arrangement.
• "Rental Period" refers to the duration from vehicle pickup to return as specified in your booking confirmation.
• "Services" encompasses all rental arrangements, support, and related offerings provided by Mobilare.
• "Website" refers to Mobilare's official website and any associated digital platforms.

3. Eligibility and Requirements

3.1 Driver Qualifications

To rent a vehicle from Mobilare, you must:

• Be at least 25 years of age
• Hold a valid Singapore driving license or international driving permit
• Have a minimum of two years of driving experience
• Possess the legal capacity to enter into binding contracts
• Provide valid identification (passport or national ID card)
• Present a credit card in the driver's name for security deposit

3.2 Additional Drivers

Any additional drivers must meet the same eligibility requirements and be registered with Mobilare before operating the vehicle. Additional driver fees may apply.

4. Booking and Reservation

4.1 Reservation Process

Bookings can be made via phone, email, or our website contact form. All reservations are subject to vehicle availability and confirmation by Mobilare.

4.2 Confirmation

Upon accepting your booking, we will send written confirmation via email detailing the arrangement terms, vehicle assigned, rental period, pricing, and pickup/return information.

4.3 Cancellation Policy

• Cancellations made 72 hours or more before pickup: Full refund of deposit
• Cancellations made 24-72 hours before pickup: 50% deposit retention
• Cancellations made less than 24 hours before pickup: Full deposit forfeiture
• No-shows: Full rental charge applies

4.4 Modifications

Changes to confirmed bookings may be requested subject to vehicle availability. Modifications made within 48 hours of pickup may incur administrative fees.

5. Rental Fees and Payment

5.1 Pricing

Rental fees are quoted in Singapore Dollars (SGD) and include:

• Vehicle rental for the specified duration
• Comprehensive insurance coverage
• 24-hour roadside assistance
• Specified mileage allowance
• Vehicle preparation and amenity provisions as detailed in arrangement

5.2 Additional Charges

The following may incur additional fees:

• Mileage exceeding the allowance (SGD 0.80 per additional kilometer)
• Late return charges (SGD 100 per hour or pro-rated daily rate, whichever is higher)
• Fuel charges if vehicle not returned with same fuel level
• Cleaning fees for excessive dirt or odors (SGD 150-300)
• Traffic violations, parking fines, or toll charges incurred during rental
• Damage beyond normal wear and tear

5.3 Payment Terms

A deposit (typically 30% of rental fee) is required at booking. Balance payment is due at vehicle pickup. We accept major credit cards. Security deposit (separate from rental payment) will be authorized on your credit card and released 7-10 business days after vehicle return, subject to inspection and resolution of any issues.

6. Vehicle Use and Client Responsibilities

6.1 Permitted Use

Vehicles may be used only for lawful purposes within Singapore and neighboring countries where our insurance coverage extends (typically Malaysia). Commercial use, racing, or any competitive activities are strictly prohibited.

6.2 Prohibited Activities

You must not:

• Operate the vehicle under the influence of alcohol, drugs, or medications affecting driving ability
• Allow unauthorized drivers to operate the vehicle
• Transport illegal goods or substances
• Exceed passenger or weight capacity
• Smoke inside the vehicle
• Transport pets without prior authorization
• Modify or alter the vehicle in any way
• Use the vehicle for driving instruction or towing

6.3 Maintenance and Care

You agree to:

• Operate the vehicle in a safe and lawful manner
• Check and maintain appropriate fluid levels
• Report any mechanical issues immediately
• Keep the vehicle locked and secured when unattended
• Return the vehicle in the same condition as received, allowing for normal wear

7. Insurance and Liability

7.1 Insurance Coverage

All rentals include comprehensive insurance coverage through our approved providers. Coverage includes third-party liability, collision damage, and theft protection, subject to policy terms and excess amounts specified in your rental agreement.

7.2 Excess and Deductibles

Standard excess applies to all claims. The excess amount varies by vehicle class and is detailed in your booking confirmation. Optional excess reduction coverage may be available for an additional fee.

7.3 Client Liability

You are liable for:

• Damage or loss resulting from prohibited use
• Damage occurring while vehicle is operated by unauthorized drivers
• Loss of keys, remote controls, or vehicle documents
• Interior damage from smoking or pets
• Damage not covered by insurance policy

8. Accident and Breakdown Procedures

8.1 In Case of Accident

In the event of an accident, you must:

1. Ensure safety of all parties and call emergency services if needed
2. Notify Mobilare immediately (within 24 hours at latest)
3. Obtain police report if there are injuries or significant damage
4. Collect contact and insurance information from other parties
5. Document the scene with photographs
6. Complete our accident report form
7. Not admit fault or make statements beyond factual information

8.2 Breakdown Assistance

Our 24-hour roadside assistance service is available for mechanical breakdowns. Contact the number provided in your rental documentation. Do not arrange repairs without our authorization except in emergencies where prior approval is impractical.

9. Termination

9.1 Our Right to Terminate

We reserve the right to terminate the rental arrangement and repossess the vehicle without prior notice if:

• You breach any terms of this agreement
• The vehicle is used for illegal purposes
• Payment obligations are not met
• You provide false information during booking
• The vehicle is operated unsafely or recklessly

In such cases, no refund will be provided, and you remain liable for all fees and charges.

9.2 Early Return

If you return the vehicle before the agreed rental period ends, no refund will be provided unless otherwise agreed in writing.

10. Limitation of Liability

To the maximum extent permitted by law:

• Mobilare's total liability for any claim shall not exceed the total fees paid for the rental arrangement
• We are not liable for indirect, consequential, or incidental damages
• We are not responsible for personal property left in vehicles
• We do not guarantee uninterrupted vehicle availability or specific features
• Vehicle specifications and features are subject to change without notice

Nothing in these Terms excludes our liability for death or personal injury caused by our negligence or for fraud.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of Singapore. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the Singapore courts.

11.2 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good-faith negotiation to resolve disputes. Contact [email protected] to initiate this process.

12. General Provisions

12.1 Entire Agreement

These Terms, together with your booking confirmation and any additional written agreements, constitute the entire agreement between you and Mobilare regarding our services.

12.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

12.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights to any affiliate or successor.

12.5 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, or other unforeseeable events.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Updated terms will be posted on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the modified terms. Existing rental arrangements will remain subject to the terms in effect at the time of booking.

14. Contact Information

For questions regarding these Terms or our services: